Identify Which Processes You Must Excel At To Deliver The New Strategy
When implementing the strategy, leaders must step back and ask, “Where must we excel?” Another way of asking the question is, “What processes must we be very good at to execute the strategy?” It could be supply chain management like Wal Mart or sorting and dispatching like FedEx or design like Apple or customer service like Singapore Airlines.
How To Change The Processes
When preparing to implement the redesign of a process, start with these three action steps:
- Create an implementation action plan
- Develop and execute a communication plan
- Develop measures
How to Sustain the New Performance
As a leader, once you have selected the methodology and initiated the process redesign, you must sustain the new performance. Processes continuously evolve so they need to be constantly reviewed and, over time, redesigned.
To achieve this you must:
- Identify the process owners
- Track process performance
- Align rewards and recognition
More about Culture
Questions to Consider When Selecting A New Methodology
1. What are the goals of the redesign?
2. What are the objectives?
Seven Characteristics of a “Best in the World” Organization
1. Global Recognition
2. Excellence in One Kay Area
… and more
Read an article on the following topic - "Processes Synergy with Strategy"